Last updated · 2025-08-15

Money-Back Policy

1. Applicability

This policy covers prepaid advisory retainers and workshop deposits denominated in KRW listed on Neurozone proposals dated August 2025 onward.

2. Cooling-off window

Clients may rescind untouched engagements within fourteen calendar days of invoice settlement unless ceremonies already commenced—consistent with Korean consumer-facing advisory norms adapted for B2B procurement teams.

3. Partial completion formula

When discovery milestones conclude prior to cancellation, refunds subtract documented consultant hours plus statutory taxes tied to delivered artifacts.

4. Non-refundable categories

Third-party venue deposits, expedited vendor assessments, or bespoke hardware procured on behalf of clients remain non-refundable once purchase orders finalize.

5. Request workflow

Submit refund petitions via policy@neurozone.one referencing invoice IDs, authorized signatories, and Korean business registration identifiers where applicable.

6. Processing timelines

Approved refunds initiate within ten business days through the original settlement rail whenever banking rules permit.

7. Exceptions & escalations

Force majeure, sanctions conflicts, or mutual pause agreements supersede default timelines—disputes escalate per General Terms mediation clauses prior to regulatory complaints.

8. Chargeback coordination

Clients agree to notify Neurozone before initiating card chargebacks so accounting teams can reconcile payment records without duplicate reversals.

Consumer rights references align with Republic of Korea frameworks—consult counsel for sector-specific obligations.

Related · General Terms · Spend tiers